On-line appointments are only for current patients and physical examinations.
For maximum efficiency, our doctors see patients by appointment only. Please do not come into the office without calling first. When calling to schedule you may be asked to hold for a moment due to a high number of incoming calls. Call volumes tend to be busiest at the beginning and end of the day and around lunch break. Please be patient, your call is important to us and will be answered in the order received.
Please arrive 15 minutes prior to your appointment to check-in so that you will be ready to see the doctor at your scheduled appointment time. If you arrive more than 5 minutes late you may be asked to reschedule. (This decision is made at the discretion of the provider you’re seeing.)
We know that your time is valuable, and we do our best to run on schedule. Please understand that unexpected complications and emergencies do occur. There are times when delays are unavoidable and your patience in these situations is greatly appreciated.
We offer annual wellness and same-day sick appointments.
New Patient Form
Transfer of Records Form
Sick Visits and “Fit-ins”
Open appointments are held each day for acutely sick patients. If you are sick and need to be seen the same day, you must call for an appointment. The best time to call for a “Sick Appointment” is between 8:15 and 10:15 a.m.
If all our appointment slots have been filled, an acutely sick patient will be “Fit-In” to the schedule. A “Fit-In” patient will be seen by the first available provider (not necessarily your regular provider) at the first available time, in between previously scheduled appointments. If someone who has a previously scheduled appointment arrives before or at the same time as a “Fit-In”, he or she may be seen first. As a “Fit-In”, you will generally have to wait. We strive to provide you with the care you need in a timely manner, so we ask for your patience.
Cancellations and “No Shows”
When you are unable to keep an appointment, please give us a minimum of 12-hours’ notice. This gives us the opportunity to fill your appointment slot with another patient.
***Appointments cancelled less than 12 hours in advance, and appointments for which you do not “show”, will incur a $25 fee.
You may call at any hour to cancel; our 24-hour answering service will convey your message and the time of your call.
After-Hours, Weekends and Holidays
After hours, weekend and holiday calls are directed to our answering service. The service will take your name, phone number and a brief description of the problem to pass on to the on-call provider. The provider will respond as quickly as possible. Please be aware that the amount of information sent to the provider by the service is limited. They will receive a page with nothing more than your name and contact information.
After hours calls are for URGENT MATTERS only. (Scheduling appointments, requesting new medications/ refills are not considered urgent). There may be a $20 fee for a phone consultation at the discretion of the on-call provider. Patients are encouraged to make all routine calls during regular business hours.
Note: Messages CAN be left with the service to cancel an appointment without charge within the 12 hour window
If you are experiencing a medical emergency, call 911, or go to the nearest emergency department.
Be Prepared for your Appointment
Please bring the following to EVERY appointment:
Including your Medicare card if you have one. If you have an HMO, please be certain that your card shows Paoli Family Medicine as your PCP (Primary Care Provider). If not, you’ll need to contact the 800 number on the back of the card to have your PCP updated to ensure payment.
METHOD OF PAYMENT
Please bring the method of payment for your co-pay (or visit fee if you are uninsured). We accept cash, check, all major credit cards, and FLEX spending/HSA cards as payment methods. *If you have a co-pay and it is not paid at the time of your visit, a $10 billing fee may be added to your balance.
MEDICATIONS AND SUPPLEMENTS
Please bring either a detailed list or the medications bottles/packing to your visit. This includes prescription medicines, over-the-counter medicines, vitamins and/or supplements. A detailed list should include the medication name, strength and frequency in which it’s taken.
SELF CARE LOGS
An example of a Self Care Log would include but not be limited to Blood Pressure Readings, Glucose Readings, Dietary Logs, etc.
If you have recently been hospitalized, treated at urgent care or the emergency room, seen any specialist or had labs or studies done, it is helpful to have these records at the time of your appointment.
Past Medical History
In order to provide you with the best possible care, Paoli Family Medicine requests that you provide us with as much information as possible regarding your health and the care that you have received outside our office.
Records may be transferred from other physician offices by making this request to them in writing. You will also be asked to complete a health history form during your first visit.